Why Your Initiated Transaction is not Successful

If you are experiencing a delay with your transaction, there are several possible reasons. Understanding these can help you identify the issue and expedite the resolution process.

Common Reasons for Transaction Delays

Incorrect Transaction Reference

• Issue: If the transaction reference number provided is incorrect or missing, it can delay the processing of your transaction.
• Solution: Ensure you use the correct transaction reference number. If you realize a mistake, contact Africhange support immediately with the correct details.

Transaction was NOT initiateed on Africhange account:
If you've recently sent money to Africhange and have not received it in your Naira account, it might be because a corresponding transaction was not initiated on your Africhange account. This step is essential to ensure your funds are processed correctly. To resolve this issue, please click the Link :

https://africhangeuk.zendesk.com/hc/en-gb/articles/20468997354269-You-ve-Sent-Money-But-Haven-t-Received-It 

Compliance Checks

• Issue: Transactions may be held for compliance checks to prevent fraud and ensure regulatory adherence.
• Solution: Provide any additional information or documentation requested promptly to facilitate the compliance review.

Bank Processing Times

• • Issue: Different banks have varying processing times which can cause delays, especially during weekends or holidays.
  • Solution: Allow additional time for bank processing. If the delay exceeds the typical processing period, contact Africhange support for assistance.

Technical Issues

• • Issue: System maintenance or technical problems on either Africhange’s platform or the receiving bank’s end can cause delays.
  • Solution: Stay updated on any announced maintenance periods. If the delay seems unusual, report it to Africhange support for investigation.

Insufficient Funds

• • Issue: If there are insufficient funds in your account to complete the transaction, it will not be processed.
  • Solution: Ensure that your account has sufficient funds before initiating the transaction. If funds were insufficient, top up your account and retry the transaction.

If you have checked all the above and your transaction is still delayed, please contact Africhange support  for further assistance. Provide the following information to help us resolve the issue efficiently:

• • • Africhange Transaction Reference Number
    • Registered Email Address
    • Transaction Amount

We are always happy to help!

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