You've Sent Money But Haven't Received It

If you've recently sent money to Africhange and have not received it in your Naira account, it might be because a corresponding transaction was not initiated on your Africhange account. This step is essential to ensure your funds are processed correctly. To resolve this issue, please consider the following options:

Option 1: Initiate the Transaction on Africhange

To have the money sent to your Naira account:

1. Log into Your Africhange Account: Access your account through the Africhange app or website.
2. Initiate the Transaction: Follow the usual steps to initiate a transaction.
3. Reminder: Since the funds have already been sent, you do not need to send the money again. Initiating the transaction is crucial for us to process it smoothly.

Option 2: Request a Refund

If you would prefer to receive a refund, please let us know, and we will start the refund process. Refunds may take up to 2 business days to appear in your account.

Next Steps

To proceed or if you have any questions, please contact our support team. We are here to assist you with any concerns you may have.

Contact Support: support@africhange.co.uk