Why Didn't I Receive Referral Points?

 If you referred someone to Africhange and neither of you received referral points (20 Afripoints), there are a few common reasons this might happen. This article will help you understand why and how to resolve the issue.

Common Reasons for Not Receiving Referral Points

1. First Transaction Must Be £100 or More: Ensure that your friend's first transaction was for £100 or more. Only transactions meeting this minimum amount qualify for referral points.
2. Referral Code Not Used During Registration: To ensure you're credited for the referral, your friend must enter your referral code in the section that requests it during registration. If no code is entered, the sign-up will not be recognized as a referral.
3. Name Clash: If there was a name clash, it means the transfer your friend made might have been to themselves or you. According to our policy, these transactions do not qualify for referral points.

4. Existing user

5. KYC incomplete

6. Same-currency transfer

7. Cancelled/refunded payment

8. Different country referral

9. Under compliance review

Steps to Resolve the Issue

1. Verify Transaction Details: Check with your friend to ensure they met the above conditions.

2. Provide Information: If you believe everything was done correctly and there might be an error on our end, please contact our support team with the following information:
   • Your friend's name and email address

3. Wait 48 hours after settlement before contacting support.

Contact Us If you need further assistance, please reach out to us at support@africhange.co.uk. We are always happy to help!

Thank you for using Africhange and for participating in our referral program!