Why is My Transaction Under Review?

While we strive to process all transfers as quickly as possible, there are times when we need to perform additional checks to ensure the safety and security of your money.

Why is My Transaction Under Review?

There are a few reasons why this might happen:

1. Compliance Regulations: As a regulated financial institution, we conduct security checks to ensure safety.
2. Third-Party Transfers: We noticed a name mismatch, indicating a potential third-party transfer. We only accept transfers from the registered user's bank account.

Please know that these checks can take up to 24 working hours.

No Need to Worry

• The fact that your transaction is under review does not automatically imply that there is anything wrong with it. It's a standard procedure for ensuring security and compliance.

How to Stay Informed

1. Email Notifications

   • Keep an Eye on Your Email: We will contact you if we need any additional information to complete the checks. Be sure to monitor your email, including your spam folder, for any messages from us.

2. Check Your Transfer Progress

   • Activity Section: You can track the progress of your transfer in the Activity section of your Africhange account. This will provide you with real-time updates on the status of your transaction.

What to Do If Your Transaction Is Still Under Review after 24hrs

1. Review Your Transaction Status

   • Log into your Africhange account and check the status of your transaction. Look for any messages or notifications from our support team.

2. Contact Support

   • If you have checked all the above and your transaction is still under review, please contact Africhange support for further assistance. Provide the following information to help us resolve the issue efficiently:
     • Africhange Transaction Reference Number
     • Registered Email Address
     • Transaction Amount

We are always happy to help!

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