At Africhange, we sometimes need to cancel transactions to ensure compliance with financial regulations, particularly when third-party deposits are involved.
Possible Reason for Cancellation
One common reason for a transaction cancellation is a third-party deposit. This happens when funds are sent from a bank account that does not match the name on the Africhange account. To maintain security and adhere to regulatory standards, our compliance team must cancel transactions involving third-party deposits.
What Happens Next?
If your transaction was canceled due to this reason, the funds will be returned to the original sender’s bank account. Depending on the bank, this process may take up to 2–5 business days.
How to Avoid Future Cancellations
To ensure your transactions are processed smoothly in the future:
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Use Your Own Bank Account: Always send funds from a bank account that matches the name on your Africhange account.
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Avoid Third-Party Accounts: Do not use someone else's bank account to make deposits to your Africhange account.
Need Further Assistance?
If you believe your transaction was canceled in error or if you have any other concerns, please feel free to contact our support team at support@africhange.co.uk. We’re here to help!
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