Experiencing Issues During Verification on Africhange?

If you're experiencing issues while trying to capture a selfie or upload documents during verification on Africhange, here are some common problems and solutions:

Common Issues and Solutions:

1. Device Permissions

   • Issue: The Africhange app might not have permission to access your camera.
   • Solution:
     • Go to Device Settings > Apps > Africhange > Permissions > Toggle to allow Camera Access.

2. Flickering Camera Button

   • Issue: The camera button flickers and doesn’t allow you to take a selfie.
   • Solution: Update your Africhange app to the latest version. If the issue persists, try logging in to your account via the web at www.africhange.co.uk

3. Poor Lighting

   • Issue: Poor lighting makes it difficult for the camera to capture a clear image.
   • Solution: Move to a well-lit area or adjust the lighting in your current location to improve visibility.

4. Blurry Images

   • Issue: The images are blurry and not clear enough for verification.
   • Solution: Ensure your camera lens is clean and hold your device steady while capturing the image. Make sure the environment is well lit and free from glare.

5. Image Quality

   • Issue: The quality of your image capture is too poor.
   • Solution: If you're using an older device or one with a lower-quality camera, consider using a different device with a better camera.

6. Device Issues

   • Issue: Other device issues might be preventing you from taking a selfie.
   • Solution: Try restarting your device or clearing the cache and cookies in your browser. This can often resolve temporary issues.

Additional Solution: Use the Web Version

• Option: If you continue to face issues, you can log in and complete the registration process on the web at www.africhange.co.uk.

Verification Specific Instructions:

1. For a Government ID:

   • Ensure the selected ID type matches the ID uploaded.
   • Ensure the ID is not expired.
   • Ensure the country matches the current location.
   • Ensure the text on the ID is clear and readable.
   • Ensure the photo of your face on the ID is obvious.
   • Reduce glare by moving away from direct light.
   • Ensure the ID is not cut off or obstructed by your finger.
   • Ensure the image is not blurry.
   • Try another ID document type if available.

2. For a Selfie Video:

   • Do not wear your glasses.
   • Reduce glare by moving away from direct light.
   • Ensure your face is visible and well lit.
   • Turn your face left and right slowly.

3. If You're Experiencing Issues with Your Camera:

   • Go to Settings on your device.
   • Go to Apps.
   • Find the app you wish to enable camera permissions for.
   • Find the App Settings and allow Camera Permissions.

Need Further Assistance?

If you've tried these solutions and are still unable to capture images during verification, please reach out to us at support@africhange.co.uk for further assistance.

We are always happy to help!