Issue: Poor lighting makes it difficult for the camera to capture a clear image.
Solution:
- Move to a well-lit area. Use natural light if possible. - Step close to the window or step outside.
- Adjust the lighting in your current location to improve visibility.
- Ensure your camera lens is clean.
- Hold your device steady while capturing the image.
- Make sure the environment is well-lit and free from glare
- If you're using an older device or one with a lower-quality camera, consider using a different device with a better camera.
If you've tried these solutions and are still unable to capture images during verification, please reach out to us at support@africhange.co.uk for further assistance.
We are always happy to help!
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